1 hour ticket response
We are committed to providing a prompt and proper answer to every trouble ticket submitted by a customer. Our competent support staff representatives will examine your question and will think of the best option. We offer a 1–hour response time guarantee for all client support tickets. In fact, the average trouble ticket response time has proved to be 20 minutes.
A Top–Class Customer Service
Our customer service staff members have considerable experience in the shared plans market and are skilled enough to offer a prompt answer to your problem. If, however, the problem at hand is not within the competency of a support technician, the customer support ticket will be forwarded to a programmer or sysadmin for further assistance.
An Intuitive Help Center Section
In the Hosting Control Panel you can find an intuitive Help Center section where you can get quick suggestions on how to use our services. You can see the answers to your questions in the F.A.Q. library, see more suggestions in the web hosting account administration articles or check out the educational video tutorials.