Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 1–hour response time guarantee for any support ticket or e–mail that you submit to the client care staff. We will swiftly respond to all the standard enquiries and forward the matter to our administrators if further assistance is required. If you make use of our Managed Servers package, we’ll complete any of the included server administration tasks at a time that has been agreed upon upfront.
A Top–Class Client Support Service
- We will be online for you 24/7 to reply to any queries that you may have related to our Hosting Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need help handling server admin tasks, you can resort to our Managed Servers package, which includes data backup space, Operating System updates every week, server monitoring and restarting services, as well as problem troubleshooting and installation services.
An Intuitive Help Section
Every dedicated web hosting plan comes with our cost–free Hosting Control Panel, which boasts an elaborate knowledgebase plus a group of step–by–step video tutorials. Whenever you need assistance with the Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.