A 99.9% Server Uptime
The advantage of setting up your very own shared hosting platform is that you do not have to worry about compatibility issues – you set up a given set of software apps in such a way as to be compatible with a defined set of hardware components. The result is something significantly more solid and reliable, since there are fewer potential risks of failure. We’ve built our cloud hosting system atop proven hardware elements in addition to a seriously customized version of SELinux in order to set up an exceptionally riskless home for your own personal sites.
That’s the reason why, with all our shared plans plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is crucial that you also build your own network infrastructure. That’s the reason why we set up a custom internal network in all our data center facilities. Based on enterprise–class Juniper routers and switches, our internal network allows for tremendously fast data transfer speeds and is also fully redundant.
Therefore, you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, regardless of which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are unhappy with our services, or if you think that they are insufficient, or if you decide that you want a VPS web hosting plans instead of a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control of your domain names even if you cancel your account with us.
24/7 Technical Support
We’ve conscientiously picked each individual member of our 24x7 support team to ensure that we can offer you the best possible customer service that you can possibly get. Each one of our support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. What’s more, they’re available to you 24/7 – you’ll be able to call them whenever you want and they will respond back to you ASAP.
Their average response time is under 20 minutes, while with other hosting companies you have to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within sixty minutes.