Though this isn't the keyfactor for you to distinguish a dependable shared hosting provider from a bad one and a reseller from a real provider, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person service provider and that you can reach somebody any time you need help. The telephone support for website hosting services may vary from general to expert, therefore the problems which can be resolved through a call vary depending on the company. Usually, these matters are simpler and include billing or first level tech issues because more difficult problems generally need a support ticket where both you and the administrators can follow the proceedings with a specific situation. Nevertheless, being able to call your supplier can save you lots of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
Our shared hosting
packages come with phone support fourteen hours per day even on public holidays, therefore if you do not have an account yet, you're able to call us and learn more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you will be able to call the phone number that is nearer to you. In case you're an existing customer, we will assist you timely with any kind of general and billing matters as well as with various technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person to get things done promptly. Of course, some problems simply cannot be taken care of over the phone, so if this is the case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours a day as a part of the support services for every single semi-dedicated server
plan that we provide. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such an issue, but for all your billing, general or small-scale technical issues you can always phone us and we will assist you quickly to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your websites on our innovative cloud platform or you're able to receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States of America, Great Britain and Australia as well as a global number, which means that you'll be able to call the one that is closer to your region.