Should you ever experience a problem with your site and be unable to deal with it, ask the respective web hosting provider’s help desk support staff to assist you to get the website back online. A quick resolution would be best, but many companies respond within 24 hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be quickly solved, your website may not work satisfactorily or may not be reachable whatsoever for an extended span of time, so you may lose potential clients because it’s pretty unlikely that anybody would ever go back to a site that’s faulty. This is why, you have to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If an app update doesn’t go as planned or if you delete something mistakenly, for instance, the site should be restored quickly so as to prevent elongated unreachability.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared plans
and you’ve got a question or encounter some challenge, you can touch base with us 24-7-365 by submitting a support ticket or by sending an e-mail and we guarantee that you’ll receive an answer in less than one hour. In case the issue can be resolved, we’ll do it before we respond to you, whilst if there is something that you have to do on your end, we’ll provide you with all the necessary info – what settings to check, what workable solutions to try, etc. Usually, you’ll get an answer within maximum 30 minutes, so waiting around for hours on end or even for more than a day to obtain support is something impossible. Our 60-minute response time guarantee is valid for any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a technical support ticket through your hosting Control Panel or send an email associated with your semi-dedicated server
, you will receive an answer within less than 60 minutes. You can contact us whenever you need with regard to general, technical or billing issues and because of the fact that we’re working 24-7, you’ll invariably obtain assistance in no time. Depending on the particular issue or question, we will give you more info, solve the predicament if it has been caused by something within our reach or tell you what actions to take if you need to configure a given setting for an application that we do not have access to. You can forget about waiting for a day for each single reply. Actually, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.