In case you have ordered a web hosting plan and you’ve got some queries associated with a given feature/function, or if you’ve faced a certain issue and you need help, you should be able to get in touch with the respective customer service staff. All web hosts use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because the fastest way to resolve a problem most often is to open a ticket. This type of correspondence renders the responses exchanged by both parties simple to track and enables the customer care team representatives to escalate the problem in case, for example, a server admin has to interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to have no less than 2 different accounts to get in touch with the support staff and to actually administer the hosting space. Incessantly logging in and out of different accounts might sometimes be a bore, not to mention the fact that it requires lots of time for the vast majority of web hosting companies to process ticket requests.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared plans
is not separate from the hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any time with only a couple of clicks of the mouse, without the need to leave your hosting account. The ticketing system includes a quick-search box, so you can find de facto any trouble ticket that you’ve already sent, if necessary. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to handle a specific problem even before you send a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can obtain prompt assistance whenever you need it and if our customer service staff advises you to do something within your account, you can do it straight away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything from one location, so we have implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which is available with each and every semi-dedicated server
plan. This will permit you to manage the correspondence with our help desk support team along with your hard drive space, which suggests that you won’t have to remember one more sign-in name for a separate interface. You’ll be able to send a new ticket or to track down the status of an old one with less than several mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using an intelligent search functionality or check applicable help articles, which include solutions to commonly encountered difficulties. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.