The client support that you will receive from your shared hosting company is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an active account. Timely and correct info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual web hosting provider not from a reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them immediately, it's very likely that you'll wait for a day or two in order to get an answer to your question, therefore your websites may remain offline for a long time. In contrast, a company that offers different options for communication and has a support crew available at any time will assist you to right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and tech support for all our shared plans
. Even if you are not our customer yet and you have questions, we can help you in a timely manner and provide you with the needed info, to give you a choice to make the very best decision when you purchase your new website hosting account. We are available anytime, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers around the world, so you can call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans
that we offer come with 24/7 customer and tech support, which means that regardless of what problem you have, you can get in touch with us and we'll help you straight away. Our guaranteed response time for any e-mail message or ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds 20 minutes. We also offer telephone support with a couple of local numbers worldwide and a live chat, which means that you're able to get in touch with us and find more info about our solutions even if you do not have an account yet. We can assist you with any question or a problem you have - payment methods, package specs, email setup, website hosting account settings, etc. If you employ our services, you will never encounter an issue where you have to wait for a day or two to get a problem solved like you may need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
If you get a VPS server
through us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you're an active customer and you're looking for assistance with some technical issue which requires additional time to analyze or resolve, you can open a ticket through your billing account or you can send an e-mail message and we'll take care of the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, still for the vast majority of problems it takes no more than 30 minutes to get assistance. Our support service covers the VPS as well as all the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we supply feature 24/7 support through various means of communication and with a 1-hour maximum reply time guarantee. In case you want to find out more about the packages or you have various general or billing questions, you are able to phone one of the local numbers we have globally or you may use our live chat support and talk with a live agent. For entirely technical matters which require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to keep track of a certain problem. The reply time for them rarely surpasses 30 mins, therefore you can forget about having to wait for a whole day to receive support. The support service is available for any server-related issues, as well as the pre-installed software. In the event that you want assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all the packages.